About Us

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A deep clean is recommended for all first time cleaning by Maid Cleanest. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard regular clean.

1.) If you cancel before 48 hours you will receive a full refund to the payment information on file.

2.) If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 

3.) If you cancel within 24 hours, it is a non refundable full charge. 

365 Days A Year, 24/7

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.

We do not. Our insurance only covers our cleaners inside your home.

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Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

You do not! However if it’s your first time signing up for a Maid Cleanest cleaning, initial introductions always help develop the personable relationship with your home specialist.

You sure can! With 5 star reviews and climbing and our cleaners being federally and state wide background checked we vet the best, and get rid of the rest.

We are! We’re currently insured for up to $1M in general liability damage through Travellers Insurance.

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.

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We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service. 

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with. When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.